01
Court-appointed examination of electrical household appliances
Examination under a court order or to support a subsequent application for an expert examination.
Household appliance examinationQuality · fault · examination
From symptom
to explanation.
Investigation of household appliance faults, repair quality, manufacturing defects and the consequences of voltage surges, water damage, fire and improper use.
Before work begins
The fault must first be reproduced.
Prepare a description of the symptoms, the model, serial number and service centre reports. The procedure for testing and handing over the appliance is agreed in advance.
Choose questions for the expert ↗Service areas
Appliance examination services
Household appliance examination for disputes with sellers, service centres, insurers, property management companies and electricity suppliers.
02
Independent specialist opinion
For a claim to a seller, service centre, marketplace or insurer, or preparation for a court dispute.
03
Washing machines and dishwashers
Leaks, error messages, electronic failures, noise, vibration, and faults in the pump, motor, heating element or control module.
04
Refrigerators and climate control appliances
Compressor faults, refrigerant leaks, automatic control failures, incorrect operating temperatures and the consequences of repairs.
05
Appliances after a voltage surge
Assessment of electrical damage indicators and the causes of failure in power supplies, control boards and electronic components.
06
Review of an appliance examination report
Analysis of a service centre or expert organisation's report: methods, conclusions, completeness of examination and inconsistencies.
Typical situations
When an expert report is particularly important
Basic diagnostics are usually insufficient in a household appliance dispute. Expert questions need answers: the cause of the fault, when the defect arose, and its connection with the consumer's or service centre's actions, an external event or a manufacturing defect.
- the seller refused warranty service, citing 'improper use';
- the service centre returned the appliance with a recurring fault;
- the appliance failed after a voltage surge;
- there is a dispute after a flat was flooded or a fire occurred;
- a marketplace refused the return of an expensive appliance;
- materials need to be prepared for court.
Pricing
Prices for electrical household appliance examination
The final cost depends on the object, number of faults, need for a site visit or laboratory work, volume of documents and procedural status of the examination.
| Service | Pricing |
|---|---|
| Initial telephone consultation, up to 15 minutes | free |
| Examination of small household appliances | from RUB 15,000 |
| Examination of large household appliances | from RUB 25,000 |
| Examination of appliances after a voltage surge, water damage or fire | from RUB 35,000 |
| Court-appointed examination of electrical household appliances | from 49 000 ₽ |
| Review of an expert report or service centre report | from RUB 60,000 |
| Site visit within Moscow | from RUB 15,000 |
Indicative timeframes
- Review of an expert report — at least 5 working days.
- Specialist’s opinion — at least 10 working days.
- Court-appointed examination — at least 16 working days.
- Preparation of a document based on inspection findings — at least 5 working days after the inspection.
These timeframes apply to standard assignments and begin after the order has been agreed, the complete set of materials has been received and the agreed payment conditions have been met.
Additional tests, laboratory examinations and the involvement of other specialists may extend the timeframe. The exact timeframe and scope of work are recorded in the order before work begins.
About the expert
Andrei Viktorovich
Holds a professional retraining diploma in technical examination of household electrical appliances.
Membership and insurance
Andrei Viktorovich is a member of SUDEX.
His professional liability as a forensic expert is insured with Absolut Strakhovanie LLC for RUB 5,000,000.
The expert approach is based on technical analysis of the object and comparison of fault indicators with documents, operating conditions and dispute materials.
Preparing the report involves assessing both the visible manifestations of the defect and the technical mechanism behind the fault: the nature of the damage, sequence of events, service documentation, repair traces, and connection, storage and operating conditions.
The report is worded for use in claims, negotiations, court disputes or assessment of the prospects of a case.
Typical scenario
Several appliances fail together: examining an external-cause hypothesis
Suppose a dishwasher and other household appliances stop working after a power interruption. A service record attributes this to a voltage surge without describing the damage, while their earlier condition is known only from the owner’s account.
Typical scenario
The same washing-machine error returns after repair
If the old error code returns after repair, the same symptom does not necessarily mean the same technical cause. The original fault, actual work and circumstances of recurrence need to be compared. Records of pre-return service checks and information about retained replaced parts are particularly useful.
Inquiry
Describe the situation and attach documents
Send photos of the appliance, the diagnostic report, repair work order, receipt, warranty certificate and a brief description of the dispute. A preliminary review helps determine the examination format and indicative cost.
- a reply by telephone or email;
- consultation based on documents;
- site visits in Moscow and the Moscow Region by agreement.
FAQ
Frequently asked questions
Can an examination be carried out without opening the appliance?
A preliminary conclusion can sometimes be drawn from documents, photos, videos and diagnostic reports. However, an expert opinion on the cause of a fault often requires inspection of the object.
Does an examination replace repair?
No. Repair aims to remedy the fault, while an examination establishes the cause and nature of the defect and its connection with the circumstances of the dispute.
Can the opinion be used in court?
A specialist opinion can be submitted with the case materials and used to prepare a position and an application for a court-appointed examination.
Can an appliance be examined after repair?
Yes, but it is important to retain repair documents, replaced parts, reports, photos and information on the appliance's condition before repair.