Materials for household appliance examination
What to prepare for preliminary assessment and examination, how to preserve the appliance and submit documents.
For the first enquiry
- Appliance type, manufacturer, model and serial number, if known.
- A brief description of the fault: when it started, how it appears and whether it recurs.
- Dates of purchase, first use, repairs and significant events.
- Receipt, contract, warranty certificate, diagnostic report or repair work order, where available.
- Overall photos of the appliance, markings and visible damage.
- A brief description of the dispute and the questions to be examined.
Documents and information for the examination
- Manufacturer's instructions and details of the actual connection and installation.
- Handover, inspection and completed repair reports.
- Correspondence with the seller, service centre, insurer or property management company, insofar as relevant to the task.
- Materials showing the appliance's condition before repair or an external event.
- For a voltage surge, water damage or fire: available reports and other documents recording the event.
- For a report review: the full report, questions, appendices, photographs and available source materials.
How to preserve the appliance
Until the inspection is agreed, preserve the object's condition, completeness and replaced parts where possible. Report any repairs, dismantling, movement or other alterations. If using the appliance could be dangerous, stop using it until the danger has been eliminated and do not carry out your own live electrical tests. Agree a safe inspection method with the specialist.
Photos, video and file transfer
Photograph the overall appearance, markings and significant indicators, retaining the original files. Video of the fault occurring can be useful but does not replace inspection. The available method for sending videos and large files is agreed separately.
The website form accepts JPG, JPEG, PNG, PDF, DOC, DOCX, XLS, XLSX, TXT, HEIC and ZIP: up to 10 files, up to 10 MB each. The actual total size depends on server and mail settings. Do not send unnecessary personal data; where possible, redact it in document copies.
Terms for submitting materials · Personal Data Processing Policy
If the fault does not occur every time the appliance is switched on
An intermittent failure is best described as a sequence of observations. Record the date, operating mode, time from start-up to the fault, displayed message and what happened next: stopping, restarting, or a change in noise, heat or performance. Keep records of separate episodes separately. This gives the specialist more information than the general statement 'sometimes it does not work'.
Report any changes to settings, installation location, connection, load or consumables, describing each change already made separately. If the appliance was repaired or reset after the event, state the date and nature of those actions. The owner's observations are supplied as source information, not as a confirmed technical diagnosis.
Useful record of one episode
- Which mode was selected and which settings are known.
- At what stage the problem appeared and whether it had occurred before.
- What the panel displayed and which files or photos have been retained.
- What actions were taken after the appliance stopped.
- Which conditions of the episode could not be reconstructed.
Retain original videos with their context, but do not deliberately run a faulty appliance if doing so could be dangerous. The absence of a failure during a short inspection does not automatically prove that no fault exists in other modes. The examination results should make clear which conditions were actually tested, how long observation lasted and which episodes were used for comparison.
Describe the situation and attach documents
Send photos of the appliance, the diagnostic report, repair work order, receipt, warranty certificate and a brief description of the dispute. A preliminary review helps determine the examination format and indicative cost.
- a reply by telephone or email;
- consultation based on documents;
- site visits in Moscow and the Moscow Region by agreement.