Objects of examination
Household appliances, their assemblies, and documents and materials concerning faults, repairs and external effects.
Types of household appliances
- Washing machines and dishwashers.
- Refrigerators, freezers and household climate control appliances.
- Electric cookers, hobs, ovens and microwave ovens.
- Small household appliances: vacuum cleaners, kettles, irons, coffee machines and other agreed appliances.
- Individual assemblies and components: power supplies, control boards, motors, pumps and heating elements.
What is examined alongside the object
- Markings, model, serial number and completeness.
- Traces of damage, use, repair, opening and replacement of parts.
- Documents on purchase, warranty, diagnostics and work carried out.
- Photographs, videos and other materials showing the fault occurring.
- Information on connection, storage, transport and the external event.
The object after repair or damage
Appliances may be submitted after repair, water damage, electrical or thermal effects. The feasibility and limits of examination depend on the surviving indicators and materials. The more substantial the alterations to the object, the more important the information on its original condition, photographs, reports and retained parts become.
Inspection, delivery and limits of the task
Large appliances can be inspected at their location with agreed access. Small appliances and individual assemblies are handed over by agreement, with their condition and completeness recorded. Inclusion of an appliance in this list does not mean every order is automatically accepted: the task, competence and examination conditions are assessed before work begins.
Describe the situation and attach documents
Send photos of the appliance, the diagnostic report, repair work order, receipt, warranty certificate and a brief description of the dispute. A preliminary review helps determine the examination format and indicative cost.
- a reply by telephone or email;
- consultation based on documents;
- site visits in Moscow and the Moscow Region by agreement.